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Frequently asked questions
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What is MyRichdale.com?
MyRichdale.com is Richdale's online Resident Portal, designed to make apartment living more convenient. Residents can securely manage many aspects of their account in one place, including making rent payments, submitting maintenance requests, viewing account information, and accessing other helpful resident services. Visit www.MyRichdale.com to sign in.
What can I do on MyRichdale.com?
MyRichdale.com gives residents convenient online access to many everyday services. Depending on your community, you can make rent payments, submit maintenance requests, review your account, access lease information, and manage other resident services from your computer or mobile device.
Can I pay my rent online?
Yes. Richdale residents can make secure online rent payments through MyRichdale.com. The Resident Portal allows you to conveniently manage your monthly rent and access your account anytime.
How do I submit a maintenance request?
For non-emergency maintenance requests, please submit a service request through www.MyRichdale.com. Maintenance requests submitted through the Resident Portal are received and managed during normal office hours.If you experience a maintenance emergency, do not submit the request through the Resident Portal. Instead, call your community's main leasing office number immediately and follow the prompts for emergency maintenance assistance.Emergency maintenance issues may include:No air conditioning or heatFloodingActive water leaksNo water serviceAny issue that poses an immediate safety risk or could cause property damage
We encourage all residents to save their community's main leasing office number in their phone contacts so it's readily available if an emergency occurs.
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