Status of Power:
Status of Water:
Active Water Leaks:
Should you experience an active water leak, please call us immediately and follow the emergency line prompts. Please also contact 402-391-7900.
eRenter Claim Information
Residents who have suffered damages. which may be covered by their policy, should file a claim with the insurance company that underwrites their policy. The following insurance companies underwrite the renters' insurance program:
American Modern Insurance Group (Identified by a Policy Number starting with "003" "023" or "101")
800-375-2075
https://www.amig.com/customer/file-a-claim/
American National Insurance Co. (Identified by a Policy Number containing "HQ" or "XQ")
844-845-6690
https://www.americannational.com/wps/portal/an/home/info/claims
Markel (Identified by a Policy Number starting with "RTH")
Phone: 800-362-7535 or 800-236-2862
https://www.markelinsurance.com/file-a-claim (select: All other policy types)
What are some best practices for filing a claim in the event of property loss?
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Make sure the premises are safe prior to entering
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Make reasonable and necessary repairs to protect yourself and your property from further damage
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If possible, take photos of the damaged items
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Keep a record or damaged items (to include proof of ownership)
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Retain any receipts for expenses resulting from the loss
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Report the loss as quickly as possible
Process of Repairs
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Damage will be assessed
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Repair broken pipes and plumbing
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Area must completely dry out before sheetrock can be replaced
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Replace sheetrock and carpentry as needed
Texas Rent Support
The Texas Department of Housing and Community Affairs (TDHCA) has received $1.3 billion in Emergency Rental Assistance funds from the newly passed Coronavirus Relief Bill. TDHCA’s Texas Rent Relief program website and phone systems are up and running and ready to answer questions. TDHCA will accept applications from landlords and tenants beginning February 15, 2021, at 8 a.m. CST. To learn more and apply online visit TexasRentRelief.com or call 833-9TX-RENT / 833-989-7368.
Texas Winter Storm Information
