Status of Power:
ON
Status of Water:
ON
Active Water Leaks:
Should you experience an active water leak, please call us immediately and follow the emergency line prompts. Please also contact 402-391-7900.
City of Houston Boil Notice Lifted Sunday, 2/21/21
Before drinking, we recommend a few steps to flush your water lines:
Turn on your cold water tap on each faucet and run for two minutes
Use a toothbrush and some vinegar to clean any particles from your faucet's aerator.
Throw out any ice,and run the ice maker for 1 hour and throw away any ice made during that time. Wash the bin area.
Water Drop Locations 2/25/21:
The District G water distribution site will be operating at Grace Presbyterian Church on Wednesday, February 25, with bottled water from 11:00 - 1:00 PM or until supply runs out.
Grace Presbyterian Church
10221 Ella Lee Lane Houston, TX 77042
PICK UP LOCATION: Entrance 2 (Ella Lee and Sam Houston)
Priority will be given to those residents who have experienced plumbing damage in their homes and still do not have access to potable water.
eRenter Claim Information
Residents who have suffered damages. which may be covered by their policy, should file a claim with the insurance company that underwrites their policy. The following insurance companies underwrite the renters' insurance program:
American Modern Insurance Group (Identified by a Policy Number starting with "003" "023" or "101")
800-375-2075
https://www.amig.com/customer/file-a-claim/
American National Insurance Co. (Identified by a Policy Number containing "HQ" or "XQ")
844-845-6690
https://www.americannational.com/wps/portal/an/home/info/claims
Markel (Identified by a Policy Number starting with "RTH")
Phone: 800-362-7535 or 800-236-2862
https://www.markelinsurance.com/file-a-claim (select: All other policy types)
What are some best practices for filing a claim in the event of property loss?
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Make sure the premises are safe prior to entering
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Make reasonable and necessary repairs to protect yourself and your property from further damage
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If possible, take photos of the damaged items
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Keep a record or damaged items (to include proof of ownership)
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Retain any receipts for expenses resulting from the loss
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Report the loss as quickly as possible
Process of Repairs
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Damage will be assessed
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Repair broken pipes and plumbing
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Area must completely dry out before sheetrock can be replaced
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Replace sheetrock and carpentry as needed
Texas Rent Support
The Texas Department of Housing and Community Affairs (TDHCA) has received $1.3 billion in Emergency Rental Assistance funds from the newly passed Coronavirus Relief Bill. TDHCA’s Texas Rent Relief program website and phone systems are up and running and ready to answer questions. TDHCA will accept applications from landlords and tenants beginning February 15, 2021, at 8 a.m. CST. To learn more and apply online visit TexasRentRelief.com or call 833-9TX-RENT / 833-989-7368.
The Houston-Harris Rental Assistance Program
The Houston-Harris Rental Assistance Program is available to renters within Harris County or the City of Houston who have been financially impacted by the COVID-19 pandemic, who are experiencing housing instability, and whose household income is at or below 80% of Area Median Family Income. Applications are open NOW. CLICK HERE TO APPLY. For more information and to apply, please visit the https://houstonharrishelp.org website or call 832-402-7568.
Texas Winter Storm Information
